1. Introduction

5M Services Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website (www.5mservicesltd.com) and our cleaning services.

2. Information We Collect

We may collect the following personal information:

Name, email address, phone number (when you submit an enquiry)
Service preferences and property details
Technical data (IP address, browser type, pages visited) via cookies
Communication records via WhatsApp or email

3. How We Use Your Information

We use your information to:

Respond to your enquiries and provide quotes
Deliver our cleaning services
Send service confirmations and updates
Improve our website and services
Comply with legal obligations

4. Data Sharing

We do not sell or rent your personal data. We may share data with trusted partners who help us operate our business (e.g., email providers), and only when necessary for the performance of our services.

5. Data Security

We implement appropriate security measures to protect your data, including encrypted connections (HTTPS), secure servers, and access controls.

6. Cookies

Our website uses essential cookies for functionality. We may also use analytics cookies (Google Analytics) to understand website usage. You can control cookies through your browser settings.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction or deletion of your data
Object to processing of your data
Request data portability
Withdraw consent at any time

8. Data Retention

We retain enquiry data for up to 2 years after your last interaction. Customer service records are retained for 6 years for legal and accounting purposes.

9. Contact Us

For privacy-related queries, contact us at:

Email: info@5mservicesltd.com
WhatsApp: +44 7497 239924

Privacy Policy