Privacy Policy
Last updated: March 2026
1. Introduction
5M Services Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website (www.5mservicesltd.com) and our cleaning services.
2. Information We Collect
We may collect the following personal information:
- Name, email address, phone number (when you submit an enquiry)
- Service preferences and property details
- Technical data (IP address, browser type, pages visited) via cookies
- Communication records via WhatsApp or email
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide quotes
- Deliver our cleaning services
- Send service confirmations and updates
- Improve our website and services
- Comply with legal obligations
4. Data Sharing
We do not sell or rent your personal data. We may share data with trusted partners who help us operate our business (e.g., email providers), and only when necessary for the performance of our services.
5. Data Security
We implement appropriate security measures to protect your data, including encrypted connections (HTTPS), secure servers, and access controls.
6. Cookies
Our website uses essential cookies for functionality. We may also use analytics cookies (Google Analytics) to understand website usage. You can control cookies through your browser settings.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
8. Data Retention
We retain enquiry data for up to 2 years after your last interaction. Customer service records are retained for 6 years for legal and accounting purposes.
9. Contact Us
For privacy-related queries, contact us at:
- Email: info@5mservicesltd.com
- WhatsApp: +44 7497 239924